If you were one of the 3-5% of people who were denied global entry, you are probably wondering what it involved in the global entry appeal process. Pursuant to the federal statute governing the Global Entry membership program, 8 CFR § 235.12(k), an applicant whose application is denied or whose Global Entry membership status has been revoked has three possible methods of redress. Those methods are as follows:

      1. Enrollment Center

The first option is for you to contest your denial or revocation by writing to the enrollment center where your in-person interview took place. Your appeal must be received within 30 days of the date provided as the date of revocation of your Global Entry membership. If you choose this method, you should write the following on your envelope: “Redress Request RE: Global Entry.”

After review, CBP will inform you of its redress decision. If your request for redress with the enrollment center is successful, your eligibility to participate in Global Entry will resume immediately.

In many instances, however, the enrollment center will simply refer you to the CBP Ombudsman. If you are unsure of why your Global Entry membership was denied or revoked, however, you should always try contacting the enrollment center in an attempt to find out why your application was denied.

      2. Ombudsman

The second option is to write an appeal to the CBP Trusted Traveler Ombudsman. You can send your appeal to the ombudsman via email at cbp.cbpvc@dhs.gov and/or via postal mail to:

U.S. Customs and Border Protection

Attn: CBP Ombudsman

P.O. Box 946

Williston, VT 05495

      3. DHS Traveler Redress Inquiry Program (DHS TRIP)

The second option requires that you submit a complaint to the DHS Traveler Redress Inquiry Program. You can obtain the necessary forms and information to begin the DHS TRIP redress on their website.

Which Method(s) of Redress Should I Choose?

Figuring out which method of redress you should pursue will depend on the facts of your case, the reason for your denial, and the documentary evidence that you have to support your appeal. One method of redress is not necessarily better than any other.

In most cases, individuals will appeal directly to the CBP Ombudsman. However, if you were not given a reason for your denial or revocation, it is best to initially contact the enrollment center to try to determine why your application was denied, before appealing to the CBP Ombudsman.

What Should I Include in my Global Entry Appeal Letter?

Your written statement should outline why the denial and/or revocation decision was reached in error and/or was based on inaccurate information. You should be sure to include any documentary evidence that supports your argument that the decision was made in error and/or based on inaccurate information. Your letter should be sure to address any facts or conduct listed in the letter from the CBP as the reason for your denial or revocation.

Again, figuring out exactly what to write in your letter and which documents to include will depend on the facts of your case, the reason for your denial, and the documentary evidence that is available. For example, if you were denied due to a 20 year old DUI conviction, in addition to addressing the details surrounding this offense in your written statement, you would also want to include any documentary evidence showing that you are rehabilitated and/or that you have undergone any treatment programs.

Do I Have A Case?

Do I Have A Case?