Global Entry Appeal | Global Entry Appeals Process

If you were one of the 3-5% of people who were denied global entry, you are probably wondering what it involved in the global entry appeal process. Pursuant to the federal statute governing the Global Entry membership program, 8 CFR § 235.12(k), an applicant whose application is denied or whose Global Entry membership status has been revoked has three possible methods of redress as follows: Enrollment Center, Ombudsman and DHS Trip.

Three Possible Methods of Redress – GLOBAL ENTRY APPEALS PROCESS

Enrollment Center – The first option is for you to contest your denial or revocation by writing to the enrollment center where your in-person interview took place. Your appeal must be received within 30 days of the date provided as the date of revocation of your Global Entry membership. If you choose this method, you should write the following on your envelope: “Redress Request RE: Global Entry.”

After review, CBP will inform you of its redress decision. If your request for redress with the enrollment center is successful, your eligibility to participate in Global Entry will resume immediately.

In many instances, however, the enrollment center will simply refer you to the CBP Ombudsman. If you are unsure of why your Global Entry membership was denied or revoked, however, you should always try contacting the enrollment center in an attempt to find out why your application was denied.

Ombudsman – The second option is to write an appeal to the CBP Trusted Traveler Ombudsman. You can send your appeal to the ombudsman via email at and/or via postal mail to:

U.S. Customs and Border Protection
Attn: CBP Ombudsman
P.O. Box 946
Williston, VT 05495

DHS Traveler Redress Inquiry Program (DHS TRIP) – The second option requires that you submit a complaint to the DHS Traveler Redress Inquiry Program. You can obtain the necessary forms and information to begin the DHS TRIP redress on their website.

Which Method(s) of Redress Should I Choose?

Figuring out which method of redress you should pursue will depend on the facts of your case, the reason for your denial, and the documentary evidence that you have to support your appeal. One method of redress is not necessarily better than any other.

In most cases, individuals will appeal directly to the CBP Ombudsman. However, if you were not given a reason for your denial or revocation, it is best to initially contact the enrollment center to try to determine why your application was denied, before appealing to the CBP Ombudsman.

What Should I Include in my Global Entry Appeal Letter?

Your written statement should outline why the denial and/or revocation decision was reached in error and/or was based on inaccurate information. You should be sure to include any documentary evidence that supports your argument that the decision was made in error and/or based on inaccurate information. Your letter should be sure to address any facts or conduct listed in the letter from the CBP as the reason for your denial or revocation.

Again, figuring out exactly what to write in your letter and which documents to include will depend on the facts of your case, the reason for your denial, and the documentary evidence that is available. For example, if you were denied due to a 20 year old DUI conviction, in addition to addressing the details surrounding this offense in your written statement, you would also want to include any documentary evidence showing that you are rehabilitated and/or that you have undergone any treatment programs.

The TSA Global Entry appeal lawyers at National Security Law Firm handle Global Entry denial and revocation appeals throughout the United States.

Don’t make the mistake of hiring a civilian lawyer with no military or intelligence law background to represent you on your appeal/revocation! They have no background in conducting or reviewing STAs on behalf of the government — an experience that is vital to being able to effectively represent you on your appeal/revocation.

At National Security Law Firm, our Global Entry appeal process was created by Brett O’Brien, an Intelligence Law attorney for the Army’s counterintelligence agency. Brett spent his entire Army career conducting Security Threat Assessments (STAs) for the Army’s counterintelligence agency. As part of his position, he served as the legal advisor to the Army’s counterintelligence agency, where his responsibilities included advising on national security investigations and reviewing and conducting Security Threat Assessments. 

Thus, when you hire the National Security Law Firm to represent you on your Global Entry appeal/revocation, you can rest assured that experienced and competent Global Entry appeal lawyers will handle your appeal. We are so confident in our Global Entry service that we guarantee you will obtain Global Entry on appeal we will refund your money in full.

Our Guaranteed Global Entry on Appeal Service includes all of the following:

  • We guarantee you will obtain Global Entry on appeal or your money back.
  • Your time is valuable. Our electronic onboarding process is simple, streamlined, and takes less than 15 minutes. After that, our Global Entry lawyers will get to work so that you can focus on more important matters.
  • Our Global Entry lawyers will track down and obtain any necessary court records for your appeal.
  • If you are unsure of the reason for your denial, our Global Entry lawyers, who have significant experience reviewing Security Threat Assessments (STAs) while working for the government, will review your denial and interview you to determine the basis for your denial. Most of the time, we can determine the reason for your denial over a quick phone call.
  • After your appeal is granted, we will advise you on the Global Entry interview and renewal processes, including what to expect and how to prepare for them.
  • We will also share the secret way to get your Global Entry interview fast and at a convenient and time-effective place for you.
  • All of this for a flat, all-inclusive fee of $2,995.

Click Here For A No Obligation, Always Confidential Consultation


If you are appealing a security clearance determination, it is imperative that you obtain experienced legal representation. Doing so will provide you with the best opportunity to obtain or maintain your clearance.

Click Here For a No Obligation, Always Confidential Consultation